1. Scope
This policy applies to paid Divimaga.lk membership purchases. It does not apply to payments made directly between members, which are prohibited as a platform activity and are not processed or guaranteed by Divimaga.lk.
2. Activation and membership period
A paid plan becomes active after successful payment confirmation. The plan's duration and features are shown before purchase. When the membership period ends, paid features may stop automatically and the account may return to Free access unless a new membership is purchased.
3. Refund requests
Subject to applicable consumer law, refund requests should be assessed where there has been a duplicate charge, confirmed payment without corresponding membership activation, a material technical failure preventing use of a paid service that Divimaga.lk cannot reasonably remedy, or another situation where a refund is legally required.
Requests based solely on lack of responses, unsuccessful matches, a member's decision not to proceed with a relationship, or unused time after voluntary account inactivity will normally not justify a refund unless applicable law requires otherwise.
4. How to request review
Email support@divimaga.lk with the account email/Profile ID, payment reference, plan, date and reason. Do not email card numbers, passwords or OTP codes. We may request reasonable information to verify the account and payment.
5. Approved refunds
If a refund is approved, it should normally be returned using the original payment route where operationally possible. Actual bank or gateway processing time is outside Divimaga.lk's direct control. Any payment gateway-specific fees or reversal rules will be disclosed or applied only as permitted by law and the gateway arrangement.
6. Cancellation and auto-renewal
Where a plan is not auto-renewing, no further action is required to stop renewal; it expires at its stated end date. If Divimaga.lk later offers auto-renewal, members will be given a way to stop future renewal and the applicable terms will be displayed before authorization.
7. Suspended accounts
Account suspension or termination for serious platform-rule violations does not automatically create a right to a refund, subject always to rights that apply under Sri Lankan law. Fraudulent chargebacks or payment abuse may lead to account restrictions.